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Title

Focused Technical Support

Description

The Dell® SonicWALL® Focused Technical Support service is designed to provide our most important customers the highest-quality, most responsive support services available in the industry. This premium support offering includes a comprehensive suite of proactive services, all of which are managed by a designated Dell SonicWALL Security Engineer (SSE) who understands your
technical requirements and your business. Focused Technical Support customers have immediate access to subject matter experts (SMEs) and a fast-track into Dell SonicWALL product management for enhanced escalation and new feature processing. Just as important, the relationships that develop within the service mean that customers often influence Dell SonicWALL’s roadmap through our Customer-Linked Innovation and Commercialization (CLIC) process.

File Information

English  /  US Letter Size  /  v1.0  /  17 Aug 2012  /  PDF  /  0.59 MB

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